Shipping & Returns
SPS FRAGS SHIPPING
All items are shipped priority overnight using UPS. It will be $50 flat rate shipping and handling including box, heat or cold packs. Orders over $299 will ship free.
For live sales one instance of shipping must be purchased for orders under $300. If your purchases during a live sale exceed $299 then your order will ship for free. Shipping modules can be found here.
You must be present to sign for the package on the first delivery attempt, or the DOA Guarantee below becomes void. Local delivery is only available to Warren, Waitsfield, Moreton or Fayston VT. After your order is placed, you will receive an email from us asking your preferred delivery day. At this time Saturday delivery is not available.
We highly recommend having the package delivered to a UPS Customer Center near you and have it marked “HOLD FOR PICK-UP”. This will reduce travel time and limit exposure to adverse heat or cold conditions that might be present on the delivery truck.
Shipping is only to Continental US.
Shipping delays that result in live stock lost will not be covered under the DOA Guarantee.
We are located in Vermont and during the winter it can get cold, really cold. As a result, we will use our discretion and not ship when the temperature is way below zero. The same goes for the destination city. If there are extreme cold or heat conditions on your end then we will work with your to find a safe time to ship.
Please note we do not ship right before and during major holidays (Memorial Day, Labor Day, Thanksgiving, Christmas, New Years, and July 4th). Specifically, we do not ship the week before Christmas or between Christmas and New Years’s Day. The risk to live coral shipments is simply too great due to the high volume of shipping that occurs during these times.
All orders must ship within 2 weeks of order date. If you need to reach us please send an email to email@example.com and we will get back to you as soon as possible.
SPS FRAGS DOA GUARANTEE
Our corals are healthy and happy when shipped out and they are pest free. Please note that we use 400W 20,000k Radium bulbs on our tanks and all photos and videos are taken in these lighting conditions. The frag(s) you receive may look different if you use a different light.
We guarantee all of our items to arrive alive. If, for some reason, an item does not arrive alive, you must contact us via email, with detailed pictures of the item within two hours after the package arrives. If you are not present to sign for the package on the first delivery attempt, this guarantee becomes void. If, in our opinion, the item is deemed to be deceased or defective, a credit will be applied to your credit card for the purchase price of the dead frag.
Charge backs for the entire shipment including shipping without contacting us via email are illegal and will be prosecuted for fraud.
All purchases assume the customer has intermediate to advanced reef keeping experience. We are not responsible for errors in acclimation, general care (over or under lighting, water flow, water chemistry, temperature, or inter species coral aggression). Please ask if you are unsure as we are here to help!
GEAR SHIPPING & REFUND POLICY
We use USPS and charge a flat rate of $8. Shipping is only to Continental US.
We want you to love what you ordered, but if something isn’t right, let us know.
You can return unwashed and unworn products by mail within 30 days of your order date. To qualify for a refund you will need to send an email to us at firstname.lastname@example.org within 14 days of the order date.
Please follow these instructions to package your return and mail it back to us:
- Include a copy of the invoice.
- Circle the item(s) that you are returning and note the quantity and return reason(s) for each item on your invoice.
- Pack and seal your return securely, in the original package if possible, and send it to the following address:
237 Stony Hill Rd.
Warren, VT 05674
PAX BELLUM ARID REACTORS SHIPPING, WARRANTY & REFUND POLICY
Orders under $300 will be charged a flat rate of $8 for shipping. Orders $300+ will ship free. Continental US only. Shipping damage is not covered by ReefBum, LLC or Pax Bellum LLC.
To be covered by this limited warranty, the product must have been purchased directly from Pax Bellum, LLC or, an authorized retailer in the United States.
How long does the warranty last?
It is certified that the ARID reactor(s) are guaranteed for free replacement or repairs up to 1 year from the date of purchase against assembly/manufacturing/material faults. Pax Bellum LLC is responsible for any kind of problem in the product within one year of its purchase.
Who do you contact to get warranty service?
In case of guarantee claims, please contact Pax Bellum LLC (MANUFACTURER) at 802-293-6213, Mon-Fri between the hours of9:30am to 6:30pm Eastern Standard Time, to obtain return instructions. You must submit proof of purchase in the form of a bona fide, dated bill of sale, receipt, or invoice (or copy thereof) evidencing that your request for service is made within the warranty period.
What will the company do if the product fails?
No charge will be made for parts or labor involved: Only transport charges shall be paid by the consumer/buyer. Pax Bellum LLC will not be responsible for any damage to or loss of the product while it is in transit to us. We recommend that you use a carrier that will track your shipment and ensure the product’s safe delivery. Pax Bellum LLC cannot accept any returns sent C.O.D.
ARID reactors are guaranteed to be free of all workmanship and materials defects. The guarantee covers free replacement of parts during the guarantee period of 1 year from the date of purchase.
What parts and repair problems are covered?
Pax Bellum LLC Warrants to you, the original purchaser (this limited warranty is not transferable), that under normal use and service, the product will be free from defects in material and workmanship for a period of one year from the date of purchase (warranty period).
If you discover a defect covered by this limited warranty during the warranty period, and return the product to Pax Bellum LLC, we will repair or replace the product, at our option, using new components. There is no warranty or condition of any kind as to any defects discovered after the warranty period expires.
Does the warranty cover “consequential damages?”
Under no circumstances, does the warranty cover consequential damages also known as “special damages”.
Does the warranty cover “compensatory damages?”
Under no circumstances, does the warranty cover compensatory damages. Use or misuse of products manufactured by Pax Bellum LLC that result in personal or property damage is the sole responsibility of the purchaser.
Are there any conditions or limitations on the warranty?
Product would be replaced or repaired free of cost if there is any problem with its working. but under the following conditions the warranty would not be provided:
If the product is not operated or maintained in accordance with the operational manual supplied by Pax Bellum LLC.
Any misuse, abuse, or negligence such as, but not limited too;
- Dismantling, tampering with, or modification in any way not covered by the instruction manual resulting in damage.
- Placing the unit in a location subjected to water, or salt spray resulting in electrical short.
- Any fault occurred due to incorrect power supply.
- Hindering adequate cooling ofthe light assembly.
- “Running the ARID lights in the reactor for extended periods without water.
- Any accidents or acts ofGod such as, but not limited too;
- If the unit is damaged after a fall, or a shock.
- If the unit is submerged in water resulting in electrical short.
- Exposure to extreme heat, or cold.
- Damage resulting from lack of knowledge in plumbing or hand tool technology.
- Cosmetic damage.
These are the terms and conditions of warranty. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
No refunds, all sales final.
GHL SHIPPING, WARRANTY & REFUND POLICY
Orders under $300 will be charged a flat rate of $8 for shipping. Orders $300+ will ship free. Continental US only. Shipping damage is not covered by ReefBum, LLC or GHL USA.
Warranty & Refunds
GHL provides a 2 year warranty against core GHL products; ProfiLux, Mitras LX7, Dosers, KHD and IOND. Probe warranty info can be found at the bottom of this page. As for refunds, ReefBum, LLC and GHL USA do not accept returns unless an item was incorrectly shipped or there is a valid warranty case. All sales are final. Customers will be directed to GHL USA for all warranty issues.
ROYAL EXCLUSIV SHIPPING, WARRANTY & REFUND POLICY
Orders under $300 will be charged a flat rate of $8 for shipping. Orders $300+ will ship free. Continental US only. Shipping damage is not covered by ReefBum, LLC or Royal Exclusiv USA.
Warranty & Refunds
Royal Exclusiv USA provides a 2 year warranty against manufacturer related issues on RD3 and RDX pumps and a 1 year warranty on standard AC pumps. As for refunds, ReefBum, LLC and Royal Exclusiv USA do not accept returns. All sales are final. Customers will be directed to Royal Exclusiv USA for all warranty issues.
CoralVue (Reef Octopus & Gyre Pumps), SHIPPING WARRANTY & REFUND POLICY
Orders under $300 will be charged a flat rate of $8 for shipping. Orders $300+ will ship free. Continental US only. Shipping damage is not covered by ReefBum, LLC or CoralVue.